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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc.
February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP
March 12, 2010 - (Free Research) In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc.
March 23, 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Developers How to Strategy (Perspective) on Integrating Open Source BI by JasperSoft
March 18, 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution
November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extending CA Wily Application Performance Management to SOA Environments by CA
August 11, 2009 - (Free Research) Read this paper to learn how SOA holds the promise of accelerating application development in support of new business initiatives while at the same time reducing the overall cost of delivering these new products or services. 
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Economics: Streamlining Application Performance Management with Extended Visibility and Virtualization by CA
May 04, 2009 - (Free Research) The concept of Lean IT is emerging to describe the best practices required to strip inefficiency out of day-today IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes. This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get More Virtual with Dell and VMware vSphere by Dell, Inc.
June 09, 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell Infrastructure Manager and the Virtualization-Ready Data Center by Dell, Inc.
December 01, 2009 - (Free Research) Dell Infrastructure Manager offers an open, standards-based software solution designed to unify and simplify management of heterogeneous servers, storage devices, and networks - while offering a smooth migration path toward a virtualization-ready data center that can adapt quickly and easily as enterprise needs change.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

HP Integrity Server Blades and Oracle Real Application Clusters (RAC) in SAP Application Environments by Arrow ECS HP Group and Intel
October 05, 2009 - (Free Research) Enterprises that rely on enterprise resource planning and business intelligence applications have a solution that can manage exploding volumes of data while lowering cost and simplifying operations. HP Integrity server blades are designed to be always available, always scalable, and always virtualized to support applications such as SAP.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

IT Innovations Forum by Cisco Systems, Inc.
October 29, 2009 - (Free Research) Are you looking to gain the vital knowledge and the tools you need to help your organization become more efficient today and thrive in the coming upturn? Get real-world answers and customer-proven solutions you can implement immediately from your industry peers, independent analysts, and technology experts at this in-depth, interactive conference.
(INFORMATION CENTER) GO TO

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data
February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Redefining the Economics of Networking: HP ProCurve Business White Paper by Arrow/HP ProCurve
February 01, 2010 - (Free Research) This paper provides an overview of the challenges businesses face today and how IT addresses the explicit need to manage network costs, provide choice and flexibility and reduce complexity. This paper also highlights the difference between proprietary and standards-based networking solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings by Kaseya
January 20, 2010 - (Free Research) Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

The Evolution of IT Operations by ASG Software Solutions
February 22, 2010 - (Free Research) Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aperture Data Collection Process: A Necessity for Realizing the Benefits of DCSM by Aperture - An Emerson Network Brand
February 22, 2010 - (Free Research) As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM.
(TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Panduit's Interactive Resource Center - Unified Physical Infrastructure by Panduit
February 12, 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment.
(INFORMATION CENTER) VIEW ABSTRACT | GO TO

The Tangible Value of Virtualization by Dell and VMware
May 29, 2009 - (Free Research) Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware
March 02, 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

EMA Radar Report: Which Workload Automation Vendors are Best? by BMC Software, Inc.
February 17, 2010 - (Free Research) Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall, scoring above average on functionality and higher than any other vendor on architecture and integration."
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ITIL - Starting Fresh or Need A Refresh? by Numara Software
December 16, 2009 - (Free Research) Implementing ITIL for the first time or expanding your current processes can seem like overwhelming tasks. However, there are steps that can make these tasks much easier. Watch and learn what you can do to make implementing ITIL easier and how to use your IT Service Management solution to move forward.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Change Management: Reduce the Chaos by Taking Control by Numara Software
February 19, 2009 - (Free Research) This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.
January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DELL™ PowerEdge™ Half-Height M610 and Full-Height M710 Blade by Dell, Inc. and Intel
December 01, 2008 - (Free Research) The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce IT Cost by Simplifying and Improving Data Center Operations Management by BMC Software, Inc.
February 17, 2010 - (Free Research) IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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