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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation May 01, 2009 - (Free Research) Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analytics Partners - Delivering Faster and More Strategic BI by Oracle Corporation January 28, 2009 - (Free Research) Analytics Partners chose to work exclusively with Oracle because of the strength and superiority of its product line, as well as confidence in Oracle's commitment to the emerging and mid-market as well as to its channel partners. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Database 11g Application Development by Oracle Corporation June 2007 - (Free Research) Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Application Express Overview 3.0 by Oracle Corporation June 2007 - (Free Research) This paper describes the benefits, architecture and features of Oracle Application Express and how it can help you quickly develop web deployed reporting and data entry applications on consolidated data in an Oracle database. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Escalates Mid-Market Competition by Oracle Corporation April 2008 - (Free Research) Oracle is aggressively recruiting partners that have expertise in specific industries and markets, and will work with them to define standard solution bundles, prices and implementation times that reflect SMBs' typical resource constraints, and lower risk tolerance compared to large enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Things to Consider for Rapid Implementation by Oracle Corporation February 2010 - (Free Research) Oracle’s experts have identified ten important factors for SMBs to keep in mind when considering their software and business process needs and the narrow timeframe in which they have to work. Read this white paper for a brief analysis of each one. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Availability with Oracle Database 11g Release 2 by Oracle Corporation September 2009 - (Free Research) This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle's Database Machine Delivers Extreme Performance by Oracle Corporation October 2009 - (Free Research) Oracle Exadata provides the reliability, scalability, and extreme performance that database customers have been demanding in today's difficult business environment. Watch this video and learn about the exponential increases in data delivery speeds and system response times that Oracle Exadata provides. (VIDEO) VIEW ABSTRACT | GO TO

What's New in SOA Suite 11g? by Oracle Corporation June 2009 - (Free Research) In this new release of SOA Suite, Oracle continues to emphasize the development, management and monitoring of service-oriented architectures, while delivering the extreme performance & scalability required for mission-critical environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Edison Group, Comparative Management Costs Study: Oracle Database 11g vs. IBM DB2 Enterprise 9.5 by Oracle Corporation January 2009 - (Free Research) A recent study conducted by the Edison Group, shows how Oracle Database extends the lead over IBM DB2 9.5 for database manageability. In the whitepaper, Edison reveals how Oracle Database saves 40% in time for day-to-day administrative functions and 43% in database management costs over IBM DB2 9.5. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Integrity Server Blades and Oracle Real Application Clusters (RAC) in SAP Application Environments by Arrow ECS HP Group and Intel October 2009 - (Free Research) Enterprises that rely on enterprise resource planning and business intelligence applications have a solution that can manage exploding volumes of data while lowering cost and simplifying operations. HP Integrity server blades are designed to be always available, always scalable, and always virtualized to support applications such as SAP. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Oracle SOA Suite 11g by Oracle Corporation July 2006 - (Free Research) In this new release of SOA Suite (11g), Oracle continues to emphasize on simplification of the development, management and monitoring of service-oriented architectures, while delivering the extreme performance & scalability required for mission-critical environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-Time Access to Real-Time Information: Oracle GoldenGate by Oracle Corporation October 2009 - (Free Research) This white paper provides a detailed look at Oracle GoldenGate -- a log-based, real-time data replication and change data capture (CDC) software platform that offers real-time data integration and continuous availability solutions for mission-critical systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Upgrading Siebel CRM with Zero Downtime by Oracle Corporation November 2009 - (Free Research) This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Syberworks Learning Management System Product Suite by SyberWorks, Inc. March 2008 - (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Great Debate: Buy Versus Build by Oracle Corporation June 2009 - (Free Research) This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle IT Modernization: The Path to SOA by Oracle Corporation August 2008 - (Free Research) More and more organizations are looking to SOA as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate, hard to change, organizations are hoping that SOA provides a key component of the answer to these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prudential Leverages Kofax Intelligent Capture & Exchange to Automate Processing of Life Insurance and Funds Management Documents by Kofax, Inc. February 2010 - (Free Research) Read this case study to find out how these solutions from Kofax helped Prudential significantly improve their response time to their customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for a Data Warehouse on Oracle Database 11g by Oracle Corporation January 2009 - (Free Research) In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence Suite Enterprise Edition Plus ---Technical Overview by Oracle Corporation February 2008 - (Free Research) Business intelligence (BI) needs to evolve such that it is no longer about reporting results but driving business processes. Learn how BI can bring you greater business visibility and insight to improve business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Data Archiving Can Save You Time and Money by Informatica December 2009 - (Free Research) Data volumes and are exploding for many businesses. This data growth degrades performance of business systems and making it harder for organizations to meet their service-level agreements. Listen to this webcast with Joshua Alpern to learn how Informatica’s (ILM) solutions are the cost-effective, long-term answer for your archiving needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Making the Case for Oracle Database on Windows by Oracle Corporation July 2007 - (Free Research) A number of industry trends are working both to increase the demand for cross-vendor interoperability and to help companies realize it. Read this white paper and learn why more people are running Oracle on Microsoft Windows platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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