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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (VIDEO) VIEW ABSTRACT | GO TO

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tackling Today's Storage Challenges - Designing an Infrastructure that can Scale Efficiently by Dell | EMC July 06, 2009 - (Free Research) This webcast illustrates how the Dell | EMC CX4 family of storage arrays can help you tackle these challenges with practical examples. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Meeting Economic Challenges Through Accelerated Virtualization by Dell, Inc. June 01, 2009 - (Free Research) With the current economic state the way it is CIOs must rethink how they manage IT costs and operations. This white paper will take a closer look at how virtualization can help cut down the costs as well as improve efficiency of the data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comprehensive Data Protection for Microsoft Exchange Quick Recovery and Advanced Data Protection with Dell Equallogic Auto-Snapshot Manager by Dell, Inc. September 23, 2009 - (Free Research) Auto-Snapshot Manager extends the intelligence of Dell EqualLogic SAN and enables Administrators to create and manage Smart Copy snapshots, clones, or replicas for point-in-time copies of Exchange Storage Groups that can be instantly restored. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Partitioning with Oracle Database 11g Release 2 by Oracle Corporation September 25, 2009 - (Free Research) Read this white paper to learn about the latest partitioning techniques, enhanced scalability, and extended manageability capabilities available in Oracle Database 11g Release 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Availability with Oracle Database 11g Release 2 by Oracle Corporation September 25, 2009 - (Free Research) This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Your Server Footprint with SQL Server 2008 -- Rely on SQL Server 2008 to Consolidate Database Servers by Dell, Inc. and Intel September 01, 2009 - (Free Research) With its new unified management and auditing tools, SQL Server 2008 makes it easier to manage multiple instances on fewer servers. And by hosting these instances on Dell PowerEdge Servers powered by multi-core processors, you can guarantee the best levels of availability, as well as ensure the best possible performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Create Fault-Tolerant SQL Server 2008 Installations -- Rely on SQL Server 2008 Features to Protect Data by Dell, Inc. and Intel September 01, 2009 - (Free Research) Read this paper to determine how best to protect your SQL environment when running SQL Server on Dell PowerEdge servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrating Large Enterprise (LE) Applications from UNIX to Linux with Minimal Downtime by Dell, Inc. and Intel July 01, 2009 - (Free Research) The knowledge gained from this paper will assist in formulating strategies and methodologies to achieve near-zero downtime dynamic database migrations to Oracle10g or Oracle11g. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Break free from high application costs and application backlog with Enterprise Mashups by IBM August 28, 2009 - (Free Research) Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Configuring Sun™ Storage 7000 Unified Storage Systems for Oracle® Databases by Sun Microsystems, Inc. January 23, 2009 - (Free Research) In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do You Have a Database Security Plan? by Oracle Corporation November 18, 2009 - (Free Research) Most organizations have database discovery and maintenance plans, but surprisingly lack a database security plan. A piecemeal approach to securing the database is costly, inefficient, and creates gaps in protection and regulatory issues. View this webcast for tips from Forrester on how to design a comprehensive database security plan. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Storage Evolution: Leveraging and Revolutionizing your Storage Network by Sun Microsystems, Inc. June 08, 2009 - (Free Research) It's been estimated that Open Storage architectures will make up just under 12 % of the market by 2011, fueled by the industry's need for more scalable and economic storage. The following podcast will present the ideas and strategies of Open Storage and the key benefits it delivers to storage architectures. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Value Proposition for IBM DB2 9.7 -- Cost Savings Potential Compared to Oracle 11g; International Technology Group; July 2009 by IBM August 20, 2009 - (Free Research) Informational applications have become one of the most critical areas of IT activity. How will these challenges be met? This report examines an option -– use of IBM DB2 9.7 as an alternative to Oracle 11g -– that represents a major new opportunity for organizations to meet escalating demand while reducing IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Database Administration Solution for DB2 z/OS by BMC Software, Inc April 17, 2009 - (Free Research) BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Storage Implementation by Sun Microsystems, Inc. June 08, 2009 - (Free Research) IT professionals have been looking to flexibly scale, reconfigure, and or repurpose their storage infrastructures to reserve their allocated budget. The product presented in this Videocast combines open-storage software with industry-standard hardware, enabling you to reduce your reliance on high-priced systems and save up to 90% on storage costs. (VIDEO) VIEW ABSTRACT | GO TO

Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs by IBM October 19, 2009 - (Free Research) Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Oracle's Database Machine Delivers Extreme Performance by Oracle Corporation October 19, 2009 - (Free Research) Oracle Exadata provides the reliability, scalability, and extreme performance that database customers have been demanding in today's difficult business environment. Watch this video and learn about the exponential increases in data delivery speeds and system response times that Oracle Exadata provides. (VIDEO) VIEW ABSTRACT | GO TO

Best Practices for a Data Warehouse on Oracle Database 11g by Oracle Corporation January 19, 2009 - (Free Research) In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Whitepaper: The Great Debate: Buy Versus Build by Oracle Corporation October 19, 2009 - (Free Research) This video white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. (VIDEO) VIEW ABSTRACT | GO TO

The Great Debate: Buy Versus Build by Oracle Corporation June 23, 2009 - (Free Research) This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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